This policy explains how Grohe collects, uses, and protects personal information submitted through this website.
When you submit an inquiry, we may collect first name, last name, email address, phone number, company or project name, product interest, and message details. Technical logs may include IP address, browser type, and pages visited for security and performance analysis.
We use submitted information to respond to quote requests, route you to distributors, provide specification support, improve site content, and meet legal or contractual obligations. We do not sell personal information.
We may share inquiry details with authorized distributors, logistics partners, or service providers who assist with quote fulfillment under confidentiality obligations. We may also disclose information when required by law or to protect rights, safety, and property.
Inquiry records are retained as long as needed for project follow-up, warranty support, and legitimate business or legal requirements, then deleted or anonymized according to internal retention schedules.
We apply administrative and technical safeguards appropriate to the sensitivity of the data. No method of transmission over the internet is completely secure; please avoid sending passwords or payment card numbers through inquiry forms.
You may request access, correction, or deletion of personal information associated with an inquiry by contacting [email protected]. Marketing preferences, where applicable, can be updated through the same channel.
Because Grohe operates with partners in 130+ countries, information may be processed in jurisdictions other than your own. We take steps intended to protect personal data in accordance with applicable privacy laws.
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective context. Continued use of the site after posting constitutes acknowledgment of the changes.